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Whether you have questions, need technical support, or want to explore how our AI + Human hybrid support can elevate your customer experience, just drop us a message. Let’s connect.

Most Frequently Asked Questions

How to request a tax invoice ?

During checkout, you can input company details with Tax ID. Invoices are generated monthly, It summarize all payment mades during last month. You can access invoice files in your account menu, at “Invoices” submenu. An invoice is realeased during first week of each month. You can edit billing address at “Account Details” submenu, it will effect next month invoice. Released invoices can not be revised.

Do I need to pay for start using ?

No, you can start with free package with limited uses

Is free package features difference from paid package ?

Not difference, all features are the same across all packages, the one difference thing is model intelligent.

Do I need to use Quasz chat platform that may cause me to unable to use LINE OA chat features anymore ?
No, Quasz let you still able to use original LINE OA chat platform, it just help to connect LINE OA with AI. If you happy with original LINE OA features, Quasz is the answer to keep that with you.
How much coding skill is required to create LINE AI agent via Quasz ?

You don’t need to code anything for creating LINE AI agent eventhough the configuration contained coding parts, because you can use Assistant AI to optimize configuration for you. It can help users who has no coding experience to archive their goals easily.

Can I apply business process flow for my AI ?

Yes. With code-based process flows like Mermaid, you can ask our AI assistant to generate the process-flow code for you.

There is no prompt template that suit my business, how I need to do ?

You can give business detail to Assistant AI to draft a prompt template for you. The data can be a plain text, documents or images.

LINE AI agent has some incorrect responses, how to fix it ?

Investigate your prompt instruction and actions, maybe there are conflicted datas. You can ask Assistant AI to scan it and propose solutions for you.

Does Quasz work on LINE OA mobile application ?
At current state, Quasz is not support LINE OA operation in mobile phone. If admin manually response users via mobile app, chat history could not auto-sync. You need to return to LINE OA on PC browser, then manually sync chat history by yourself.
Which languages that LINE AI agent able to response ?

AI is trained for more than 40 major languages, such as English, Spanish, French, Chinese, German, Japanese, Thai, German and more.

Using the smart knowledge base required additional cost ?

Just 10 THB per day to make your AI become super sales agent (minimum 30 days for service time frame, total 300 THB). You need to ensure credit balance is enough before ending period. Otherwise your AI may not able to use the knowledge database.

What types of businesses would benefit most from using Quasz ?

Businesses with a large number of products or complex product specifications—such as those in hospitality, finance, engineering, chemicals, technology, healthcare, beauty, and scientific fields—require skilled experts, and those experts come with significant training and salary costs. AI helps reduce these expenses by saving time, lowering operational costs, and preserving knowledge that would otherwise be lost when employees resign.

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