Process Overview
How Quasz AI Works 24/7 For Chats
1
Receiving Messages
Receive messages and pre-analyze images and files.
2
AI Generation & Validation
AI reads chat history, user profile, and instructions to generate responses. System validates and regenerates if needed.
3
Actions Execution
Execute AI actions included with send messages, process orders, book services, escalate to human, call external APIs, and more.
4
Message Response & Activity Record
Send AI responses to end users and record activities such as order details, issue tracking, and more per client's configurations.
LINE AI Agent Abilities
Abilities & Use Cases
Read All User Message Types
Support all types included with text, image, file, audio, video and location. AI can handle fast continuous messages by delaying response.
Send Response Messages
Supported response message types included with text, image, file (as URLs) and flex (basic).
Request Human Agent
AI can request human agent when context conditions meet configured escalation rules. A request will be displayed in admin dashboard with user profile and issue detail.
Create Order
AI can proceed order with standard ordering process, included with product/service inquiries, shopping cart updates, billing & shipping detail collection, payment information and order submission.
Request Extenal API
Request API per admin configuration. AI can enclose the request with business data, user data and AI generated data
Analyze User Data
You can instruct AI to read user's chat history and profile, then save into user database, or export it by API request. This is a useful technique to get user insight.
Send Email
You can set AI to write message for sending email via API request. A good choice for connecting with users.
Transaction Verification
AI can read image and document to pre-check important data. It can also send file data via API to external verification service.
AI Agent Configuration UI
Easy Prompt Tools
- Flexible Richtext Editor
Edit your prompt with a versatile text editor supporting Visual, Markdown, and HTML modes. Copy and paste directly from spreadsheets (MS Excel / Google Sheets) and documents (MS Word / Google Docs) — tables and formatting are automatically cleaned up.
- Actions Configured As Cards
Build interactive action cards for your chatbot — display carts, process orders, send images, and more. Add, edit, remove, or attach addon cards to customize every response your AI delivers.
- Starting Prompt Templates
Choose a ready-made prompt template that matches your business type — e-commerce, hotel, restaurant, and more. Preview, apply, and customize well-structured prompts and action cards to get started fast.
Configuration Assisted By AI
AI Assistant For Setup
- Built-in AI Chat Helper
Get instant answers and configuration suggestions right from the chat panel. Ask questions, request changes, and let the AI assistant guide you through setting up your chatbot, no technical expertise needed.
- Review & Apply Proposals
The assistant doesn’t just advise, it proposes ready-to-apply changes to your configuration. Review the exact changes in a clear dialog, then accept or reject with one click.
- Upload Files, Build Configs
Upload product catalogs, spreadsheets, PDFs, or images directly in the chat. The AI reads and analyzes your files, then helps turn them into structured prompts, product lists, and card configurations — saving hours of manual work.
Chat Control For Admins
Work Together With Your AI In Original LINE OA Interface
Control AI By Browser Extension
Use extension to control AI while working in LINE OA browser. Let you access useful features of LINE OA that you familiar with.
Easy Take Over Or Switch Back
Admin takes over the chat from AI by just sending message via LINE OA chatbox, then AI stop response and pass job back to admin. Admin can switch to AI again anytime.
Sync Admin Chats & AI Chats
Auto synchronize admin messages after sending. Support every message types such as text, flex, image, audio, file and location. AI will not miss what you sent during your take over
Multiple Admins Supported
Quasz is designed to support multiple admin operations. Every admins use the same resources, no confliction, works smoothly.
Selective AI Responsibility
In partial mode, you can choose which users will be responsed by AI. Keep someone away from AI as your choice.
Update Old Chat History To AI
Worry free for old user's chat history possibly not updated to AI context. You can use the extension to handle this job just one click.
Monitor AI Activities
Access admin dashboard to monitor AI status and activities included with issue tracking, order/booking list and user profiles
Orders/Bookings Export
In admin dashboard, orders/bookings created by AI can be monitored and export as spreadsheet, useful for your business.
